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Samaraweera270

: Correct DB details produce “Database server was not found” (Prestashop Installation) At stage 3 of the Prestashop Installation, I enter the DB details which I know to be correct, and I receive

@Samaraweera270

Posted in: #Mysql #Prestashop #WebPlatformInstaller

At stage 3 of the Prestashop Installation, I enter the DB details which I know to be correct, and I receive the error:


Database server was not found. Please
verify the login, password, and
database server name fields.


The server is localhost, and I have verified the database name and username. Why can Prestashop not find the server?

This occurs when choosing InnoDB and MyIsam.

If I change the server from localhost to the public hostname I receive the same error.

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@Cugini213

First create new db in phpmyadmin.
For the user, keep it root.
Just leave password as blank. You can change it later once successfully installed.
Click on "test db"


This is what worked for me.

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@Pierce454

Despite WAMP supposedly using root/root as the default, the MySQL uses root/[no password]. Silly Prestashop error about database server is not found, is actually just a logon problem.

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@YK1175434

Be careful about the collation settings of the database you created. Collation must be utf8_general_ci for database Prestashop. Otherwise you receive connection error.

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@Hamaas447

Go to the members' area, enter the control panel and click on the 'MySQL' icon.
Your MySQL hostname / username / database name etc will be listed there.

Also make sure you use the correct hostname, not localhost.

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@Samaraweera270

I recreated a 2nd user account, which tested okay.

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