: Is osTicket secure/private enough I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to

@Becky754

As an alternative to osTicket, since you're running a software company which likely includes development also, I'd recommend taking a look at Jira.

This offers an easy path for tracking and converting support issues (such as bugs) into project issues and tasks that can be assigned to individual staff or groups. For more on its features see: Jira Features

Different levels of security can also be assigned for issues and projects. See this for more on that: Jira - Configuring Security

It's not very difficult to setup (i.e., there's an installer with self-contained server), and the pricing is free to:

Open source projects that meet certain criteria, and organizations that are
non-profit, non-government, non-academic, non-commercial, non-political,
and secular.


For commercial or academic users, there are two paid options for either their hosted service, or per user running on your server, starting at just per 10 users (i.e., those accessing the application or project settings, not anonymous public access) - with a free 30-day trial.

You can see online video demonstrations of it here: JIRA Demonstration Video

Vote Up Vote Down

@Barnes591

I would not use OSTicket for help desk if security is a concern. It's fine for simple support options but since you are developing software there is a PR cost to you if you use a tool that isn't up to standards or expectations. You want your users/customers to feel that you are a professional operation all the way around...short cutting on the web site can backfire on you.

Vote Up Vote Down