: Some clients cannot access their websites or mail, but I can. Not sure whats wrong I have about 5 clients whose sites are hosted on our VPS who cannot access their sites from their office

Posted in: #GoogleSearchConsole #Vps #WebHosting

I have about 5 clients whose sites are hosted on our VPS who cannot access their sites from their office computers. DNS is fine and there doesnt seem to be anything wrong with the host - no downtime and bandwidth limits and size is ok.

Webmaster Tools also indicates nothing is wrong. I can access the site from several locations (office, home, friends place) but the clients cannot.

I am at a loss as to what could be causing this. Could this be an issue with their ISP?

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: Https://support.google.com/analytics/answer/2992042 in order to get around these potential inaccuracies, you can create a custom report with a non-date dimension that will be the same across sessions

@Voss4911412

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@LarsenBagley505

It's most likely that their ISP blocked or even redlisted your IP address. You may want to add their office IP addresses to your VPS safe list.

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@Alves908

Yes, this is a good place to check. I have had several clients in the past that have had similar problems which was directly related to their internet service provider. More so for emails as some ISPs require you to use their own mail servers e.g. Telstra Business

Also, this might sound silly, but make sure they are searching for the website in the url bar and not Google search which does not instantly index new websites, this is also a common problem for non computer savvy clients.

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: Some clients cannot access their websites or mail, but I can. Not sure whats wrong I have about 5 clients whose sites are hosted on our VPS who cannot access their sites from their office

More posts by @Voss4911412

: Https://support.google.com/analytics/answer/2992042 in order to get around these potential inaccuracies, you can create a custom report with a non-date dimension that will be the same across sessions

: Is it correct to redirect useless "?" URLs to cleaner URLs This is not about redirecting /index.php?id=6252 to /category-name. It's about redirecting: /category-name?ref=blabla&something=useless-stuff

: How to tell google a blog article has been updated? The URL of my posts has the publication date and slugged title, but how can I best show google search users that an article has been updated

: How to redirect a international domain to a subfolder on the English site without hurting Google rankings? I have two sites: www.example.de www.main.com www.main.com is English version of www.example.de

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