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Berumen354

: Should I log the price when an item is added to a cart? Imagine the scenario, someone adds an item to a cart and then proceeds to check out. On the very rare occasion that the price in

@Berumen354

Posted in: #Ecommerce

Imagine the scenario, someone adds an item to a cart and then proceeds to check out. On the very rare occasion that the price in the DB is updated before they have reached the end of their checkout process, what should happen? I see it happening one of two ways:


At some point (probably on the confirm order page) they will notice the price has changed. I would save the price around this stage because I would also save an order to the DB (status- Pending). This is slightly undesirable as it may cause confusion to the customer why their order is more than they expected.
When they add the item to the cart I actually save the price then so that if they continue without ever removing it from the cart they will get it at the price listed for. The problem I see here is if there was a sale or something similar then the item in the cart could be left at a cheaper price for a long time (I'm happy for items to sit in the cart for a while as it means they may one day be bought).


Any suggestions/real world examples?

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@Shanna517

Amazon warns the user if the price was changed since the product was added to the cart. In a box with yellow background above the cart (see screenshot ↓) there is a list containing all products whose price was changed, giving the old and the new price. They also note that the product prices in the cart always correspond to the current prices on the product page, no matter when the product was added to the cart.

Here’s a screenshot from amazon.de (Einkaufswagen = Cart):







You might also be interested in these questions on ux.stackexchange.com:


Best method of notifying the user when they add items to their shopping basket/cart
How long should you leave items in a basket, before clearing it (if at all)?

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