: Setting Prestashop to send email if order from defined area I'm doing an eCommerce site with Prestashop and I have to set the classes of shipping details. I have try tip of shipping: Free

@Kimberly868

Prestashop has no obvious out-of-the-box support for this behavior, however with some careful configuration I think you can accomplish this without too much difficulty. One way you could implement this functionality might be to:


Setup a new Carrier for zones Africa, Asia, Central America/Antilla,
North America, Oceania, South America, you might call this "Shipping details to be clarified later" and ensure these zones are excluded from the scope of your real carriers.
In the Prestashop ALL languages folder, create an email template (you might copy and edit an existing template) consisting of two files awaiting_shipping_info.html and a awaiting_shipping_info.txt, for example). In these files specify the text you would wish to send the worldwide customers asking them for information about shipping.
In the back-office, from the Orders | Statuses menu, add a new order status which you might call "Awaiting Shipping Info" or something like that. Be a little bit careful how you name this as the customer will see this status message in their order history when they log-in to your website. If you tick the check-box for "Send e-mail to customer when order status is changed" then you can specify in the drop-down list the email template you created in step 2.
If you're a proficient PHP programmer then create a simple custom Payment Module which creates the order in the back-office (this is known as order validation) but without capturing any payment information and setting the order status to your new order status setup in step 3 (I would suggest using the Bank Wire payment module as a starting template). If you're not so proficient in PHP, then perhaps use an existing module which does this in essence but is less customisable for you, for example the Bank Wire or Check Payment modules might be suitable with a bit of customisation (wording can often be customized using the back-office translation tools).

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