: What happens when my domain provider cancels order after domain transfer? A year has gone missing from my domains. What can I do to get it back? Here is the complete history (I have assumed
A year has gone missing from my domains. What can I do to get it back?
Here is the complete history (I have assumed abc.com and xyz.in as the domain names as I do not want to disclose my own domain names)
abc.com and xyz.in were registered on November 2012 via a reseller of Webiq
On November 2013, I was notified about the expiration of these two domains. When I contacted my reseller explaining that I would like to transfer the domains to GoDaddy he told that I was to renew them in order to transfer. So
abc.com and xyz.in were renewed on November 2013 via the same reseller of Webiq
I had started the transfers via GoDaddy to whom I paid a minimal fee (and they even offered 1 addition year for each domain on the renewal)
On 17th November 2013
abc.com got transferred from Webiq to Godaddy. The records showed it's valid till 11/05/2015
on 18th January 2014
xyz.in got transferred from Webiq to GoDaddy. The records showed it's valid till 11/3/2016
Two weeks ago from today when I logged into my cpanel it notified that my domain was getting expired soon and that I renew it. This was surprising because it's supposed to be valid till 11/05/2015 but both my domains seemed to show one year lesser now! On contacting GoDaddy they requested that I contact my old registrar as the one missing one year must've been because of them
When I tried submitting a support request to Webiq whether they cancelled it, they replied:
Your domain "abc.com" has been transferred away from us on 17-11-2013 and the domain "xyz.in" was transferred away from us on 18-01-2014. There are no order cancellation actions placed. If you have any billing related issues kindly contact your parent reseller.
GoDaddy has now made me aware of something called the 45-day rule which clearly states that I am to get a refund for the renewal as the old registrar (webiq) would have gained this refund regardless of whether they made a refund or not!
I found the details of this in this link >> Transfer of Recently Renewed Domains
More posts by @Gonzalez347
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Since your domain were expiring in 2013, you could have acquired them directly from GoDaddy rather than paying something to your old provider. Godaddy would have been able to pick your domains, even if they were previously owned by Webiq.
Since you have now transferred your domains, the information provided by GoDaddy about expiration is relevant, not that of your old provider.
This is confusing as I have no idea who to blame for the missing one year.
Your old domain provider is not responsible in this case. You should address this issue with GoDaddy.
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