: How Do I Contact a Domain Owner Who Doesnt Use Email? (Private Registration) So there is this .com USA based domain set up wrong and is dumping traffic onto our DNS. This domain is privatized

@Kimberly868

If the domain's contact details held by the registrar are accurate/verified and the domain owner is reachable by the registrar, but they do not respond to your complaint, there is not really anything further you can do in terms of direct contact with either the registrar or registrant since both parties are now aware but not interested in helping. If you can prove in financial terms an amount for damages to a business or direct costs incurred then you could try to sue for damages to get their attention however this will likely not be a cheap option for yourself.

Given this rare but awkward situation I would strongly recommend you carefully plan and then take action to phase out the problem IP address from your own use and switch to using a new IP address. While this can be a cumbersome change, since you can still use the old IP address at the same time you should be able to complete this switch without any real disruption or downtime to anything - just plan it out carefully first. Changing the IP addresses used for DNS servers is actually not an uncommon task - this can often be requied when building in additional resilience into systems or moving server locations.

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@Alves908

You are in a tough spot. It is the responsibility of the registrar to pass all complaints to the domain owner. GoDaddy can contact me a variety of ways and has. A real e-mail, mailing address, and phone number has to be provided for private registration. And before the domain can go private, the registration information must be verified.

But not all registrars care and do what they are supposed to do. This is one reason why private registration and registrar quality is a metric for Google trust factors.

The best thing I think you can do is block all accesses. Work with your provider as much as you can. As well, any registrar would/should respond to a legal request. It may be that you have to get an attorney to collect this information in an effort to create a cease and desist letter. If the registrar does not respond, then a request that they provide the information in a deposition should be sought. If that does not work, then they can go to a judge and a subpoena will be created and the registrar must appear in court before the judge to satisfy the deposition. This is assuming that the company is a U.S. company or in a country that cooperates. Generally, an attorney can get things done. It would not cost too much and it may be your only option at this point.

One thing for sure is that the registrar cannot decide what is abuse. That is up to you and you have a right to the information you seek. I suspect that namecheap.com not only does not care but blows people off with success and uses this tactic regularly. It is easy to blow off someone over the phone. But not when an attorney gets involved. Attorneys cannot be blown off. Not easily anyway.

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