: Why would my website not work for a handful of people only? I've just helped move a site from one server to another and updated the DNS servers and settings as well. It's been a month or
I've just helped move a site from one server to another and updated the DNS servers and settings as well. It's been a month or more since the DNS changes, and has been working fine for almost everyone -- I have reports from 2 or 3 people that they can't access the site from home. ("This webpage is not available")
They don't use the same provider -- one has Comcast and one has Brighthouse. However, the one with Comcast at home also uses Comcast at the office and it works at the office.
A computer that can't access at their home can access from the office, so it's not the computer. A phone with Wifi enabled can't access it, but can access it immediately when Wifi is turned off.
They've reset the cable modem already.
I'm stumped! Any ideas?
More posts by @Lengel546
2 Comments
Sorted by latest first Latest Oldest Best
After much pulling-out-of-hair, I got this message today:
I logged into my router to check the DNS settings like we discussed. I just happened to click on security and noticed the "firewall" box was checked. I un-checked the box, clicked save, opened a new tab and entered our domain. Eureka! our site opened right up! It was my router.
Try:
restarting your web server
clear your cache and the one of the people having trouble
flush your DNS cache and the one of the people having trouble
eventually, restart your DNS server
reset your .htaccess file
check if you have misconfigured something in your server
check your firewall rules
try changing the home IP address if you have a static one
eventually, try changing your IP address
eventually, move from ISP that provides internet at home
(Are you using a VPN?)
(From my answer on I'm receiving an "Account Suspended Page" when trying to accessing my VPS)
Terms of Use Create Support ticket Your support tickets Stock Market News! © vmapp.org2024 All Rights reserved.