: I'm only able to reach my site using www, but not non-www I had a website at example.com. I created another website (example.hotelrunner.com) using HotelRunner and changed domains. I did that
I had a website at example.com. I created another website (example.hotelrunner.com) using HotelRunner and changed domains. I did that by changing the A records and CNAME at Netfirms.
Now example.com does not resolve to my new website. Only adding a www will allow it to resolve.
I was told that in order to activate my domain on HotelRunner, I need to replace my existing A records with the following IP addresses:
- 54.246.128.54
- 54.246.128.245
And also applied the following CNAME change:
Hostname-www
Value/target-app.hotelrunner.com
All I want is to be able to reach my website at example.com, I can already access it at example.com.
Here is a screenshot of the CNAME record at Netfirms:
And here is a screenshot of the A record:
The server type is Apache.
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Okay the issue with your configuration here is that the host field should be empty and the points to field should have the IP address in it. An empty host field indicates the domain apex. Put another way your configuration should be...
IN A 54.246.128.54
IN A 54.246.128.245
www IN CNAME target-app.hotelrunner.com
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