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Phylliss660

: Pointed my domain to new address, cannot now send or receive emails I recently updated mydomain.com A record to point to a new ip and www.mydomain.com CNAME to a new address and now I can't

@Phylliss660

Posted in: #Cpanel #Domains #Email

I recently updated mydomain.com A record to point to a new ip and mydomain.com CNAME to a new address and now I can't send or receive emails. I have the mail.mydomain.com record still pointing to the original ip address, so that doesnt seem to be the problem.

My feeling is that this is due to my mx records now being incorrect, which as far as I can see from cpanel points to mydomain.com.

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@Gail5422790

If memory serves correctly when you change the CNAME and IP pointer for a domain to a new location, then on the NEW location you need to have/add/write a MX record in the zone file that points back to the previous mail host location if your going to have the previous location continue to handle mail activities.

Remember that the A record / CNAME record is checked FIRST by visiting systems for guidance on where to look for a MX record. So even though the old system is still setup to process e-mail requests for your domain, it is up to the NEW host to provide the roadmap to get back to the old server for mail functions.

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