: FAQ as single-page accordion or multipage? In order to boost our online-presence, my employer wants me to incorporate a FAQ on our website. It's a Wordpress-site running a premium theme, and
In order to boost our online-presence, my employer wants me to incorporate a FAQ on our website. It's a Wordpress-site running a premium theme, and I have a couple of options available to me.
Do a single-page accordion-style layout with all the FAQ's on a the same site (eg mysite.com/faq/) Do multiple pages with their own FAQ (eg. mysite.com/faq1/, mysite.com/faq2/, etc.)
We're imagining the FAQ's will be divided by subjects and subanswers, which an accordion should handle nicely. However, in terms of SEO, does having content in an accordion, and on a single-page boost our SEO or will it be to cluttered and non-detectable by search engines?
I think the accordion method would suit our needs best, but if it's a wasted effort in regards to SEO, the single-page-per-subject would be the ideal way to go.
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Remember what FAQ stands for. The first letter is the key here.
A FAQ is not a massive information repository or help system.
It's simply the most frequently asked questions. When it exceeds a certain size, it's time for a more comprehensive help system or records base.
It sounds like you probably need the latter. And it sounds like you probably need a search interface up top somewhere.
A FAQ should first and foremost be searchable within the browser - users will usually not read every item in turn but rather try to ctrl+F and input the word(s) they're interested in. So why not a (however) long page, well structured with h tags and skiplinks?
If for some reason you are constrained to only the two options given, the single page should have a slight advantage - as there are more possible syntax associations. You should have a very good reason to break them up (like keyword density per each piece, specific links etc)
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