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Shanna517

: Www A record will not update to non-www A record? I recently moved a website from an existing server (not GoDaddy) to a new GoDaddy server, and also transferred the domain name between GoDaddy

@Shanna517

Posted in: #Dns #DomainRegistration

I recently moved a website from an existing server (not GoDaddy) to a new GoDaddy server, and also transferred the domain name between GoDaddy accounts.

However, only the non-www domain seems to point to the new server. If I access the www version, I get the old site. I've looked in the DNS Zone Editor for the domain and the old IP address is nowhere to be found. I even added a 'www' A record pointing to the new IP address hoping that would help.

I'm a bit lost as to why it's not updating, any ideas?

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@Ravi8258870

The problem is hinted at in your last comment. It doesn't matter where the domain is registered - DNS for your domain is handled by whatever the nameservers point to. In your case, this is Microsoft (I assume you're using Office 365 or something like that). Changing DNS entries in GoDaddy won't have any effect, as you're not using them for DNS.

I've not used Office 365 but if they're hosting your DNS, I'd hope they would give you a way to add DNS records (or some other way to solve this). I'd suggest getting in touch with your IT company to see what they suggest.

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