: How can I access my GoDaddy account if the email and pin was changed by a hacker? My GoDaddy account was stolen and the hacker had its combined email and pin code changed. I submitted the
My GoDaddy account was stolen and the hacker had its combined email and pin code changed. I submitted the regain access form via changeupdate.com. In addition, I emailed change@secureserver.net to explain myself clearly with sufficient documents.
However, the change team asked me to cancel the protected registration. I didn't do as they requested for the simple reason that once I cancel the protected registration, the hacker might transfer my domains away. Therefore, I replied back to ask the reason and restated that I just want to retrieve my GoDaddy account, instead of cancelling the protected registration. Since then on, I have't received any more responses from them.
I also contacted their customer office via online chat and phone, but there's nothing they can do for me due since I don't have the PIN code (it was modified by the hacker).
What should I do to retrieve my GoDaddy account?
More posts by @LarsenBagley505
1 Comments
Sorted by latest first Latest Oldest Best
You need to contact GoDaddy directly. Even though SecureServer is connected (and maybe even be them) you need to go directly to GoDaddy. Their phone number is on their website at the top as is a link that you can use to contact their chat support.
They should be able to see the account changes along with which IPs made those changes. From there, they can help you get the account back, ideally.
Terms of Use Create Support ticket Your support tickets Stock Market News! © vmapp.org2024 All Rights reserved.