: Request for an existing file causes 404 error A customer cannot access a file that I put online for him, or the folder that it is in. Requests for both the folder (/bastide) and the file

@Rivera981

Posted in: #Apache #Cache #Htaccess

A customer cannot access a file that I put online for him, or the folder that it is in.

Requests for both the folder (/bastide) and the file (/bastide/coupon%20d'engagement.pdf) return 404 errors.

I can visit both myself without any problems. The site is hosted on a Linode server in Frankfurt.

The site is a simple page with some graphic design projects for a client at pub.biotinel.fr

My .htaccess contains:

options +indexes

indexoptions +fancyindexing
indexoptions +xhtml
indexoptions +suppresshtmlpreamble
indexoptions +scanhtmltitles
indexoptions +descriptionwidth=300
indexoptions +namewidth=100
indexoptions +htmltable
serversignature off

directoryindex aucun.htm
errordocument 404 /404.htm


The problem is that some files that I added on May 18th (six days ago) are still not visible to the customer -- either on his computer or on his phone.

Specifically the folder /bastide is not showing up.

I have tried renaming various elements in the directory with the client on the phone. I see the changes in real time but the client does not.

Could it be that his DNS servers (Orange, in France) are not updating often enough?

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