: Duplicate DNS Configuration Locations We are having DNS issues. Pages work, then they don't, or work from one location/network and not from another. There are multiple locations where DNS records

@Karen161

I have multiple domains registered at multiple registrars but all are hosted elsewhere (Different Hosting Provider).

You have to use the DNS/Mail Servers provided by the hosting provider (and set them at the Registrar UI); Not the ones provided by the Registrar unless your Registrar and Hosting Provider are the same.

When I pinged your domain name a few seconds ago, I got this IP: 184.168.190.116.

Host Info for alliancemaintenance.com
alliancemaintenance.com has address 184.168.190.116
alliancemaintenance.com mail is handled by 10 mx00.1and1.com.
alliancemaintenance.com mail is handled by 21 mx01.1and1.com.

Ping of ns1.allmaint.arvixevps.com gives this IP: 23.91.72.237 which matches the one in the first picture.

Hope this helps/confirms.

Vote Up Vote Down

@Pope3001725

You domain is using the following nameservers which you have set at the registrar (1&1):

ns1.allmaint.arvixevps.com
ns1.allmaint.arvixevps.com


Therefore the domain is using the Arvixe DNS. So out of the two pictures you have shown the top one is the DNS records actually being used and the one in control.

The settings in cPanel have no effect at all because the domain is not pointed to the cPanel nameservers. If you changed the nameserver at the domain registrar (1&1 in your case) to your cPanel nameservers then the cPanel DNS would be used.

cPanel has a build in DNS and by default is expecting users to use it. For ease of use to the user if they were to use the cPanel DNS it will auto create records for any new domains you add or sub domains; while in your case you will have to manage your records at the registrar.

Vote Up Vote Down