: Schema.org type for mobile carrier support I have a page which is online chat support for users for a mobile carrier. I wanted to put Schema.org for this page, but was not sure what type

@Shanna517

You could make use of the ContactPoint type to represent the support chat.

For the contactType property, Schema.org doesn’t define any values. Google, for their Corporate Contacts feature, recognizes a few strings, but their feature seems to be for telephone numbers, not chat. Among those values, the following might apply in your case:


customer support
technical support
billing support




If you want to provide structured data about the actual forms (the form for initiating the chat and the form for chatting), sub-types of the Action type apply.

For example, CommunicateAction might be used for the chat. Its recipient property could take the ContactPoint item as value.

But if you want to go into more detail (e.g., to allow user agents to make use of the chat), have a look at the Hydra vocabulary (they were involved in the design of Schema.org’s Action types)

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