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Vandalay110

: Who is responsible for text mistakes in a print project? I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized,

@Vandalay110

Posted in: #Business #ClientRelations #PrintDesign

I am a graphic designer and my project was to design and print a cocktail catalog. Everything worked fine till the client realized, when I delivered the printed catalogs, that a cocktail΄s description which was given to me was wrong.

The thing is, I sent many presented files of the work and was asking to check that everything was correct before printing the catalog and that because he made a lot of changes till the end of the desired layout.

I understand that it is also my fault, but isn't the client also responsible for this mistake?

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@Jessie844

I always have my clients sign off of proofs. Once signed they are responsible for any mistakes they may have overlook. If they need proof reading or editing, I charge extra. As a graphic designer I am responsible for the design and layout, not their content.

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@Annie732

Well, in the place where i work .. we were brand new to these stuff .. and 100% of the time we didn't require the client to proof reading or anything like that.. and of course mistakes happen .. sometimes when you write so much text you start missing certain things after 4 - 5 hours of writing and adding all sorts of elements in the design or your just in a hurry. What i started doing after reading different posts on SO and all over the internet was to say to them that i will do a proof reading but for this you need a clear mind person ( which didn't interact with the text before ) to proof it after me and after that send it to client for final yes since then no problems got in the way after the press print. It's a requirement for me when i do freelance or for the office that the client should always check images, texts and anything. Sometimes when i'm the mood i correct for them things if i don't have anything else to do and 80% of the time i ask stupid questions like .. are you sure this goes here or umm this text look weird can you check it out. I don't git a ... if he doesn't like it if he doesn't i just write what he sent me then send it back he gives his ok if something goes wrong i tell him well i asked you about this you didn't had time i sent you a proof well problem you had the chance to check it out before.

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@Holmes874

In simple terms, the person that is responsible for the typos is the person that signed off on the proofs.

In your deleted answer, you mention that you might try a fix such as blanco. This is actually something that is done quite often. If it's just one or two typos, you may be able to get by with having stickers printed that can cover the typo. The cost will be in time, as you'll have to have someone apply all those stickers. But it is a solution that is used at times.

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@Berumen635

When the client is the knowledge expert, the client must be responsible for the accuracy of that content assuming the client had the opportunity to review the material. I authored a technical manual and hired two editors. One of them knew nothing of the content. Her job was strictly clarity, continuity and grammatical accuracy. With the second editor, who had strong knowledge of the covered material, there was shared responsibility for content accuracy, but still the final buck stopped with me.

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@Caterina889

If the client was given opportunity to proof read final files before they went to press, it's the client's responsibility.

If you failed to allow the client to proof read before anything went to press, it's your responsibility.

Clients should always have the final say before anything is reproduced. That means the client should proofread all files once all changes have been made and files should only be sent to press if no further changes are requested and the client has expressly stated "yes, this proof is good for production." If they then miss a mistake, it's the client's responsibility to pay for corrections.

Your contract should state that you are not responsible for content errors after the client has approved files for reproduction. But even without a contract, if you have email or written approval of the artwork, the onus lies with the client, not you.

If you are not in the habit of asking for print-production approval from the client, you should start immediately.

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