: How to deal with this client? I'm desperate for some advice and I'm not even sure this is the right place to ask, but here goes anyway :(: In a nutshell: Client wanted rebrand + style guide

@Samaraweera207

I feel your pain, been there. My advice, given that they are a long standing and high paying client, would be to proceed as follows:


Explain that you reduced the cost of the style guide because you were expecting to make money from the additional designs / artworks and imply that you were doing them a favour
Tell them that in this instance, you will only charge them the quoted price for the style guide even though they have cancelled the other work and make it clear that you are doing them another favour
Swallow the loss, add it to the experience pile, and hope that the favours you have done them get you some brownie points with your client
Next time you quote for a similar project have a base price for the style guide and then a discounted price if you also get a certain number of the roll outs to do, that way you've got a safety net


This kind of situation is always tricky and awkward, especially when you want to keep the client. All you can do is try and plug the loopholes in the future and hope that you can up-charge on the next job(s) to claw back some of the loss.

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