: You state that your application's configuration was changed - are you certain that is the case? It sounds as though your database was hosted on the same server as your application itself -

@Angie530

You state that your application's configuration was changed - are you certain that is the case?

It sounds as though your database was hosted on the same server as your application itself - in which case the configuration may very well have been to access the locally-hosted database.

Definitely not an ideal situation and it sounds as though you have a right to be upset, however, accusing your hosting provider of hacking your site or changing your settings without authorization is the wrong way to approach the issue if no settings were actually changed.

You're probably well on your way to finding a new hosting provider - hopefully one which notifies its customers before performing maintenance of this nature - but (having worked for a hosting company or two) I would recommend that you document the nature of your complaint as thoroughly as possible and avoid making accusations which are not supported by the evidence if you are going to request compensation for the issue.

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