: Aggregating customer service emails from multiple ecommerce sites for easy handling For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved

@Murray432

I use an online help desk application for this. There is an open source program called osTicket, and the website is: osticket.com/
From their website:

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Basically what you would do would be to set up each of your sites as a department in osTickets. Each department can have its own e-mail address, e-mail templates/signatures, etc.

I have used this application on several sites and it works great.

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@Angela700

Setup an account on www.desk.com and if you have one main company which manages all the ecommerce sites have a single email integrated with desk.com so all customers can be assigned a priority level and managed from a single interface

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@Pope3001725

As mentioned by danlefree Thunderbird can handle multiple email accounts. They can go into their own separate folders or into one group of folders known as "local folders". Thunderbird also allows you to set up signatures and quickly switch identities when sending mail.

There are lots of tutorials on how to do this. This one looks like a good one.

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