: Helpdesk software I want to run a small business website which features helpdesk / customer support software, which includes ticket management, and possibly a knowledge base. Does anyone have any

@Smith883

BMC Remedy is probably the most widely used CSR software. www.bmc.com/
It also offers reporting, monitoring, call routing, ticketing, knowledge base, and a slew of other features. It has both fat client availability and web hosting - and can be synced with Active Directory.

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@Kaufman445

accord5.com/ have a decent free help desk software, although its future is somewhat questionable.

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@Phylliss660

Thanks for your answers folks. After some consideration, I don't think I really need help desk software. I will just arrange a contact form, so I can later contact them back and arrange service.

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@Gretchen104

Hesk is free (very small licence fee if you want to remove the powered by tag ) very feature rich, sold and gets both thumbs up from me.
www.hesk.com/
I love it and it ticks all of your requirement boxes

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@Correia994

I have done some research on this topic and a well recommended service is provided by: kampyle.com. Its sleek, very professional, easy to integrate and so on. However their rates are rather steep and therefore possible a no-go for smaller businesses (its the reason I didn't opt for them).

Why not opt for a forum / discussion section (possibly password protected). Its easy to setup and you can follow all questions and answer them if needed. Check: vbulletin.com and discussions.zoho.com

Vbulletin has an addition package that might improve your performance: crawlability.com/vbseo/

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@Yeniel560

Kayako offers a hosted or self hosted solutions. There is also some open source solutions but I've never used them. I have used Kayako and it's not bad.

OTRS - otrs.org/ osTicket - osticket.com/

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