: What could artificially increase the bounce rate reported in Google Analytics? Since deploying Janrain Engage to our website, which includes a javascript snippet that is loaded from their servers,

@Samaraweera270

You're looking at the overall bounce rate, but you should drill down to see if there are any specific pages that are showing an increase in bounce rate.


Set up 2 comparison date spans - 1 from before the JS deployment and 1 after.
Go to Top Landing Pages and compare the bounce rates
Is one page showing a significant increase (above 15%) which is raising the average? If so, this is the troublesome page.
If not, and the increase is evenly spread across all pages, you'll have to do some more digging.

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@Cody1181609

This will ultimately be an issue for your script provider to debug, (would recommend you contact them directly) unless you have implemented any customizations to their scripts or the Google Analytics tracking code.

Look for:


Scripting errors which prevent the analysis of cookies after they are set
Variables in the Janrain script which conflict with Google Analytics variables (particularly variables named utm or _gaq)
Extensive use of cookies for storage which may overflow the allowed cookie size (and flush out the cookies set by Google Analytics)

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