: Google Analytics - Referring Sites by Goal, is it accurate? Preface: I'm taking a look at the Google Analytics we have for our product's website and we have a bunch of goals setup for each
Preface: I'm taking a look at the Google Analytics we have for our product's website and we have a bunch of goals setup for each specific type of account we have on the website.
Question: When looking at the Traffic Sources > Referring Sites page, and then looking at it by Goals, it gives me a set of percentages for each goal by referring site. However, it seems like the only things that have conversions are our internal pages, our blog, and Google.
I guess my question is: if a user shows up from another website, and then clicks around before signing up, will they be counted?
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If your main referring sites are internal pages, it means your Google Analytics is mis-implemented, and is leading to self-referrals.
In other words, people are coming to your site from external pages, then at some point, likely due to a subdomain change without proper code to handle the change, they're being treated as a new visit, with a referral from an internal page. Then when they complete your goal, that session has a source that is your internal page.
Hypothetical Example:
Google Search
"Jon Lim's widgets" That leads me to
jonlimswidgets.com/buy-now. On this
page, I'm a visitor referred by Google
Search.
I click a 'Buy Now' button,
which takes me to
secure.jonlimswidgets.com. But, if I
didn't setup subdomain tracking in my
tracking code, I've initiated a new
visit, referred by jonlimswidgets.com.
Then I buy your widget, trigger your
goal, and the Referring Site for
completing that goal is
jonlimswidgets.com
There are other things that could cause self-referrals, but this is the most common cause.
To prevent this from happening, you should read up on Cross-Domain Tracking in Google Analytics.
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