: Fake returning visitor I have a Live Support app installed on my website and I see a visitor every day, all day long for the last 3 months. This visitor has 3 or more IP addresses, but

@Carla537

If you have control over your html / javascript code ...

Create two fonctions, displayLiveHelp and hideLiveHelp
And add the following javascript

function onBlur() {
hideLiveHelp();
};
function onFocus(){
displayLiveHelp();
};

if (/*@cc_on!@*/false) { // check for Internet Explorer
document.onfocusin = onFocus;
document.onfocusout = onBlur;
} else {
window.onfocus = onFocus;
window.onblur = onBlur;
}


Code inspiration: stackoverflow.com/questions/1060008/is-there-a-way-to-detect-if-a-browser-window-is-not-currently-active

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@Candy875

They might have your website open on their browser on a tab they never look at, or looked at for a while but don't look at since.

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@Deb1703797

Odds are it is an automated tool, possibly going to your app through misconfiguration.

However it could be deliberate - you should get more info:

What activities take place while it is logged in? I would advise checking logs to see if it is trying to access anything, or if it is using your app to carry out activities either internal to your network or external.

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