: I work for BigBlackBag and I'd be happy to help. 9 times out of 10 when a customer signs on to our service, we have them point their domain's DNS nameservers to us. This means that we

I work for BigBlackBag and I'd be happy to help.
9 times out of 10 when a customer signs on to our service, we have them point their domain's DNS nameservers to us. This means that we control their domain from that point on. We do this to make it simple for our customers as most people do not understand the difference between nameservers, A records, CNames, etc. You may confirm this by checking the nameserver settings within your goDaddy account. If they are ns1.righthookmedia.net and ns2.righthookmedia.net, then we are controlling the domain's DNS and any other changes you make will not have any effect. If this is the case, then we will be happy to create a subdomain for you. You will just need to email support[at]bigblackbag.com with the following information:

The name of the subdomain
What ip or URL it points to

If you have any other questions please be sure to contact us or check our knowledge base.

I certainly hope you'll reconsider leaving our service. If you can follow up with your father's domain name, I will be happy to review your previous support requests. We do strive for 100% customer satisfaction.

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