: Doesn't zendesk do this? When I open a ticket at chargify.com I receive the ticket email. I then get an email letting me know who (which rep) my ticket was assigned to. When I get a response
Doesn't zendesk do this? When I open a ticket at chargify.com I receive the ticket email. I then get an email letting me know who (which rep) my ticket was assigned to.
When I get a response or check my ticket to add or reply to, on the right hand side I see the image (avatar) of my rep and his name.
When my rep answers my questions in his signature he includes his twitter name.
Doesn't this satisfy your need? Plus with zendesk they now generate tickets from phone calls automatically which is pretty sweet.
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