Mobile app version of vmapp.org
Login or Join
Yeniel560

: Evil Spam Emails caused hosting account suspension! We have a couple domains hosted rackservers.com.au. Recently our account go suspended without any notice. I then filed a ticket and soon got

@Yeniel560

Posted in: #Email #Spam #WebHosting

We have a couple domains hosted rackservers.com.au. Recently our account go suspended without any notice.

I then filed a ticket and soon got the answer:'There are some one forging email accounts from your domain, and they have been sending out spam emails. So we do not want you here anymore, take your backup and go.'

I am quite shocked by such attitude and more confused by the actions we should take under such situation.

Should I take my back up and go?
Should I ask them for more details?
How can I prevent this from happening again in the future?

10.02% popularity Vote Up Vote Down


Login to follow query

More posts by @Yeniel560

2 Comments

Sorted by latest first Latest Oldest Best

 

@Radia820

I know that in cPanel (which is the deFacto control panel for many hosts) there is a button called "email authentication" which contains the options to enable DomainKeys and SPF Authentication.

Both of those are industry standards used by many email servers which essentially verify emails from your domain actually originate from your servers IP. If the emails are forged, they would be flagged as spam.

Additionally you might want to contact your host they use a different control panel - because then they'll be able to steer you in the right direction.

10% popularity Vote Up Vote Down


 

@Sarah324

Ask for more details. If a misconfiguration or a security problem on your site allowed a spammer to use your site/account you will face the same problem in the future.

You need to discover what the problem is.

10% popularity Vote Up Vote Down


Back to top | Use Dark Theme