: When is it ethical/legal to use a service like luckyorange.com? http://www.luckyorange.com/index.php While I know that tools like this might be tremendously useful for me as a site owner, as a
www.luckyorange.com/index.php
While I know that tools like this might be tremendously useful for me as a site owner, as a user I would find it really creepy if a site recorded all my mouse movements, clicks and key presses.
Is it legal to use such a service?
Do you think it is ethical at least in certain situations (usability testing while the site is still in development and all subjects are informed about the recording, beta testing, etc)?
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As the Creator of Lucky Orange I'm a bit biased. The goal of the tool is to help figure out problem areas on your site so you can fix them and IMPROVE your customer's experience. That being said you are required to tell your visitors that you perform this kind of tracking in your privacy policy. We are working on creating a wizard to help generate that for you, but in the meantime you still need to tell your visitors how you are tracking them.
Lucky Orange will let you turn off certain features for improved privacy. You can:
Disable Mouse Tracking
Disable Mouse Clicking
Disable Key Logging
Disable Scroll Logging
It's also worth noting that certain fields are NEVER logged such as password fields or fields that "look" like credit card data. As well, you can mark any input field as "Sensitive" by adding the classname "LuckySensitive" to it and then that data is never sent to our servers.
www.briangruber.com/ is where it's from, and I don't think there's any problem AS LONG AS you tell your visitors so in a Privacy Policy. I personally don't think it's ethical, but there are no laws against it to my knowledge. www.luckyorange.com/privacy.php
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