: Configuring osTicket to fetch mail from an email account I'm trying to use osTicket to implement a ticketing system but I'm not able to fetch the mails from an email account even after configuring

@Berumen354

To make the mail fetch work you need to be running thr cron.php file as frequently as you need to poll the mail server.

Cron
*/5 * * * * nobody /path/to/php /path/to/api/cron.php

Windows Scheduled Tasks
Add "c:phpbinphp.exe c:websiteosticketapicron.php" to the Windows scheduled tasks pane.

Note that the cron.php file has restrictions in place to ensure that it is triggered by the server and not a remote browser connection or remote virtual scheduled tasks provider.
osticket.com/wiki/POP3/IMAP_Setting_Guide#Recurring_tasks_scheduler_.28Cron_Job.29

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