: GeoTrust SSL brand name used by re-sellers I feel like a I got the bait-and-switch from my web host provider since they advertise "GeoTrust SSL" for . I purchased it, thinking the certificate
I feel like a I got the bait-and-switch from my web host provider since they advertise "GeoTrust SSL" for . I purchased it, thinking the certificate is issued from geotrust.com, but then I get an email from Comodo saying they are providing it. My host provider says they get a discount by using Comodo.
I purchased the certificate with the understanding it would be issued by GeoTrust. I called the host provider and they said they usually expect it from GeoTrust, but someone from email support responded saying the product name is "GeoTrust SSL" but they use Comodo to get a discount.
I think this is bogus and unfair trade practice. However, searching for "GeoTrust" on google brings up a ton of websites selling "GeoTrust" certificates.
How can companies get away with this?
Since the host provider is part of BBB I plan to inform my host to update the purchase page on their website to state clearly that... "This certicate is provided at a discount and may be issued by a provider other than GeoTrust.com, such as Comodo.com"
Any feedback on this is appreciated.
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Christopher I was looking for cheap wild card SSL's and realized there's a lot of companies selling certificates as affiliates and resellers. I ended up getting mine directly from GoDaddy.com using a 30% promo code which helped.
If your hosting company advertised GeoTrusT SSL certificates and they sent you a Comodo certificate I would email or call their billing department explain that you expected a GeoTrust SSL certificate as they have advertised and if they don't give you a GeoTrust certificate or refund you in full you'll be filing a charge back with your credit card company, as well as a complaint with the BBB. That'll get you your money back because a charge back you'll always win against the merchant, you'll get your money back and the merchant is hit with a fee as well as it looking very bad to their merchant provider who can increase their rates because of it and potentially close their account for too many.
They advertised one product and sent you another, it's pretty clear so let them know what your intentions are if they don't remedy the problem as well as suggest they update and make clear what SSL's they're selling.
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