: Are there best practices for preparing users for the launch of a revised web site? We were contracted to revise and modernize a static web site that is very active in terms of adding content

@Ravi8258870

How about putting the new website up alongside the old website? You could begin with having the old website as the default view, with a link saying 'Try out the new website' at the top, for example. Make it easy for users to provide feedback, so they can tell you about any transition problems they had (you could use something like UserVoice to save hassle).

After a few weeks, then switch to the new design as the default view, but allow users to easily switch back to the old design if they need to. After you've ironed out the major problems that people have, you can finally switch off the old site.

This transitional approach ensures that users get comfortable with the new design before being forced into using it. You should hopefully see people voluntarily moving from the old site to the new site (if it is indeed a better experience).

You could also place a banner at the top of the new site for a couple of months saying wtte "We've made some changes to our website. Find out more.", linking to a blog post or an introduction video, etc.

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@Cody1181609

Do a full-fleged video explaining what you are about to do and how the new design will be helpful. I think that's the most powerful way.

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