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Sarah324

: Website I control is only unavailable on company internet connection (403 error) - workaround? a website I control is showing 403 errors only on company machines on their own network. It's throwing

@Sarah324

Posted in: #403Forbidden #Dns #DnsServers

a website I control is showing 403 errors only on company machines on their own network.

It's throwing an Access forbidden! error


Error 403

example.com Tue Oct 1 Apache mod_fcgid/2.3.7 mod_auth_pgsql/2.0.3


The company uses another IT firm for their servers. I'm almost certain this is a problem with their internal network. My guess is some kind of DNS / routing conflict. Their company server uses the same URL (www.example.com).

I realize this puts me in a bind. I can't solve this issue for them, or ask specific enough questions here to get the answer to the actual problem.

My question is - is there any kind of workaround I can provide them in the mean time to access their site?

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@Welton855

I agree with Krowe, 403 means access forbidden it could be any number of things causing that (one of which could be their internal network DNS is routing them to a different location then you expect).

If it is an issue with the network DNS you might be able to force the appropriate routing by updating the hosts file on their individual PC. This would only be a temporary solution though.

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@Connie744

If the site is accessible from the internet then a temporary solution would be to use a proxy. hidemyass.com would be a really quick way to do that.

The main problem you have is not network related it is a permission error. In order to get a 403 it means that the server WAS contacted but then the webserver said 'No, you are not authorized'. Unfortunately, that's about all it really says. It doesn't tell you which service refused exactly. Usually, this is caused by Apache authorization errors.

Here is a guide for troubleshooting these type of errors: www.checkupdown.com/status/E403.html

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