: No one can access our website today using http, but can with https We arrived at work this morning to find our website was 'down'. It loads a blank white page with no messages at all.

We arrived at work this morning to find our website was 'down'. It loads a blank white page with no messages at all. It worked fine last night and we have made no changes. (I am the only one who has access to make changes.)

It is very odd in that I can access it if I use the https prefix but, as soon as I try to use the normal http prefix (or click on any link on the https page that loaded), I get the blank white page. I am using Firefox but have tried in IE as well. I have tried from two different local computers and people have tried from elsewhere in the country with the same results. I have also tried with Safari on Verizon's network. So I believe I have eliminated our local machines and our ISP from the equation. If it matters, I have also tried pinging our website from a command line and it responds quickly with no packets lost.

Our hosting company (Powweb) initially told us they can view the site just fine from their end but, upon hearing all the information from above, they escalated it to their top support priority level. However, they have been looking at it for several hours.

Question: No one can access our website today using http, but can with https- given the provided information, what could cause this and what do we need to do to fix the problem?

This is catastrophic because we're an online retail sales company and it's the Christmas season! Someone please help!!

Here is some configuration info:

CGI Active

FrontPage Extensions No

Logs www.powweb.com/controlpanel/LogFiles.bml
Platform Type Debian

MySQL Version 5.5.32

Perl Version 5.8.8

PHP Version 5.3

Sendmail Path /usr/sbin/sendmail

Perl Path /usr/bin/perl

PHP Path /usr/local/bin/php

Nothing has changed with the .htaccess file in over a month. (I can see that from the date stamp.) Here are the .htaccess file contents though:

DirectoryIndex index.php

ErrorDocument 404 /404notfound.php

Options +FollowSymLinks +Indexes

<IfModule mod_headers.c>
<FilesMatch ".(js|css|xml|gz)$">
Header append Vary Accept-Encoding
</FilesMatch>
</IfModule>
<FilesMatch ".(ico|jpg|jpeg|png|gif|js|css|swf)$">
<IfModule mod_expires.c>
ExpiresActive on
ExpiresDefault "access plus 30 days"
ExpiresByType image/jpg "access plus 1 month"
ExpiresByType image/jpeg "access plus 1 month"
ExpiresByType image/gif "access plus 1 month"
ExpiresByType image/png "access plus 1 month"
ExpiresByType text/css "access plus 1 month"
ExpiresByType text/html "access plus 1 week"
ExpiresByType application/pdf "access plus 1 month"
ExpiresByType text/x-javascript "access plus 1 month"
ExpiresByType application/x-shockwave-flash "access plus 1 month"
ExpiresByType image/x-icon "access plus 1 year"
</IfModule>
Header unset ETag
FileETag None
</FilesMatch>
# compress text, html, javascript, css, xml:
AddOutputFilterByType DEFLATE text/plain
AddOutputFilterByType DEFLATE text/html
AddOutputFilterByType DEFLATE text/xml
AddOutputFilterByType DEFLATE text/css
AddOutputFilterByType DEFLATE application/xml
AddOutputFilterByType DEFLATE application/xhtml+xml
AddOutputFilterByType DEFLATE application/rss+xml
AddOutputFilterByType DEFLATE application/javascript
AddOutputFilterByType DEFLATE application/x-javascript
# Or, compress certain file types by extension:
<files *.html>
SetOutputFilter DEFLATE
</files>
RewriteEngine On
# view counter trap anyone trying to access admin #RewriteCond %{REQUEST_URI} "/admin/" #RewriteRule (.*) view_counter_trap.php [L]
# Begin Ultimate SEO V2.2d
RewriteBase /
RewriteRule ^(.*)-p-(.*).html$ product_info.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-c-(.*).html$ index.php?cPath=&%{QUERY_STRING}
RewriteRule ^(.*)-m-(.*).html$ index.php?manufacturers_id=&%{QUERY_STRING}
RewriteRule ^(.*)-pi-(.*).html$ popup_image.php?pID=&%{QUERY_STRING}
RewriteRule ^(.*)-by-(.*).html$ all-products.php?fl=&%{QUERY_STRING}
RewriteRule ^(.*)-t-(.*).html$ articles.php?tPath=&%{QUERY_STRING}
RewriteRule ^(.*)-a-(.*).html$ article_info.php?articles_id=&%{QUERY_STRING}
RewriteRule ^(.*)-au-(.*).html$ articles.php?authors_id=&%{QUERY_STRING}
RewriteRule ^(.*)-pr-(.*).html$ product_reviews.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-pri-(.*).html$ product_reviews_info.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-f-(.*).html$ faqdesk_info.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-fc-(.*).html$ faqdesk_index.php?faqPath=&%{QUERY_STRING}
RewriteRule ^(.*)-fri-(.*).html$ faqdesk_reviews_info.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-fra-(.*).html$ faqdesk_reviews_article.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-i-(.*).html$ information.php?info_id=&%{QUERY_STRING}
RewriteRule ^(.*)-links-(.*).html$ links.php?lPath=&%{QUERY_STRING}
RewriteRule ^(.*)-pm-([0-9]+).html$ info_pages.php?pages_id=&%{QUERY_STRING}
RewriteRule ^(.*)-n-(.*).html$ newsdesk_info.php?newsdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-nc-(.*).html$ newsdesk_index.php?newsPath=&%{QUERY_STRING}
RewriteRule ^(.*)-nri-(.*).html$ newsdesk_reviews_info.php?newsdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-nra-(.*).html$ newsdesk_reviews_article.php?newsdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-po-([0-9]+).html$ pollbooth.php?pollid=&%{QUERY_STRING}
# IOSC mobile site
RewriteRule ^(.*)-mby-(.*).html$ mobile/all-products.php?fl=&%{QUERY_STRING}
RewriteRule ^(.*)-mp-(.*).html$ mobile/product_info.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mc-(.*).html$ mobile/catalog_mb.php?cPath=&%{QUERY_STRING}
RewriteRule ^(.*)-mm-(.*).html$ mobile/catalog_mb.php?manufacturers_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mpi-(.*).html$ mobile/popup_image.php?pID=&%{QUERY_STRING}
RewriteRule ^(.*)-mt-(.*).html$ mobile/articles.php?tPath=&%{QUERY_STRING}
RewriteRule ^(.*)-ma-(.*).html$ mobile/article_info.php?articles_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mau-(.*).html$ mobile/articles.php?authors_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mpr-(.*).html$ mobile/product_reviews.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mpri-(.*).html$ mobile/product_reviews_info.php?products_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mf-(.*).html$ mobile/faqdesk_info.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mfc-(.*).html$ mobile/faqdesk_index.php?faqPath=&%{QUERY_STRING}
RewriteRule ^(.*)-mfri-(.*).html$ mobile/faqdesk_reviews_info.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mfra-(.*).html$ mobile/faqdesk_reviews_article.php?faqdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mi-(.*).html$ mobile/information.php?info_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mlinks-(.*).html$ mobile/links.php?lPath=&%{QUERY_STRING}
RewriteRule ^(.*)-mpm-([0-9]+).html$ mobile/info_pages.php?pages_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mnc-(.*).html$ mobile/newsdesk_index.php?newsPath=&%{QUERY_STRING}
RewriteRule ^(.*)-mnri-(.*).html$ mobile/newsdesk_reviews_info.php?newsdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mnra-(.*).html$ mobile/newsdesk_reviews_article.php?newsdesk_id=&%{QUERY_STRING}
RewriteRule ^(.*)-mpo-([0-9]+).html$ mobile/pollbooth.php?pollid=&%{QUERY_STRING}
RewriteRule ^(.*)-mn-(.*).html$ mobile/newsdesk_info.php?newsdesk_id=&%{QUERY_STRING}
# End Ultimate SEO V2.2d
<IfModule mod_setenvif.c>
<IfDefine SSL>
SetEnvIf User-Agent ".*MSIE.*"
nokeepalive ssl-unclean-shutdown
downgrade-1.0 force-response-1.0
</IfDefine>
</IfModule>
# Fix certain PHP values
# (commented out by default to prevent errors occuring on certain
# servers)
#<IfModule mod_php4.c>
# php_value session.use_trans_sid 0
# php_value register_globals 1
#</IfModule>
IndexOptions -FancyIndexing
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