: Can't complete an application for Google for Non Profits I'm working with a client who is leaving their less-than-adequate shared hosting ISP for something more suitable for their needs. Part
I'm working with a client who is leaving their less-than-adequate shared hosting ISP for something more suitable for their needs. Part of that something involves getting them off shared-ISP-email and over to Google for Non Profits since they are a 501c3.
The problem is that when we go to create the Google for Non Profits account, Google responds that the someone else has already started the process. No one has any idea who that person would be. When we attempt to notify that person for admin access via the Google Signup Page, no response is forthcoming. We are concerned that a do-gooder volunteer or staff member started a process who knows when and forgot about it/closed the email address used to start it so we are in perpetual limbo. Attempts to set up a separate foundation to trick Google into granting access for that also don't work.
tl;dr How do we get Google to reset the domain so that we can restart the non-profit application so the charity can get services without paying for it?
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Turns out that if you dig deep enough, there is a human support person that can be called. You will need to provide them with all sorts of documentation and identification to prove you are indeed able to make decisions on behalf of the organization. Then, and only then, will Google reset the application status and allow you to re-apply for GAFNPs.
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