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Hamaas447

: Hotmail account is not receiving email from web server I have a client with an ecommerce site. It's working fine but we realised that Hotmail accounts are not receiving emails from the site

@Hamaas447

Posted in: #Hotmail #Mail #SharedHosting

I have a client with an ecommerce site. It's working fine but we realised that Hotmail accounts are not receiving emails from the site (eg: the receipt when someone orders a product).

We tested by creating an account and sending mail via Roundcube to a Hotmail account but got no results. Server mail logs say the email's been sent. We do not get any error messages bouncing back. The server does not appear to be on any blacklists and, of course, we've checked the spam folders.

Would anyone know what's going on here?

Server is a shared-server with LAMP stack.

Update: the server is able to receive emails from Hotmail. Replying to this email works.

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@Smith883

I've been through this, you will likely find that the server's IP address has been blacklisted by Microsoft. Does your domain have valid SPF and DKIM records in DNS? If not, that will be what has caused it possibly.

You don't say whether or not there is a bounce message, this will tell you the problem, as usual. Because it is a shared server, all you need is someone else on the server to spam Hotmail/Live/Outlook and the entire server is blacklisted. I would be reporting it to the server admins.

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