: Illustrator CS5 eyedropper tool only picking up black for PDF / screenshot images I'm using Illustrator CS5, MacBook Air, macOS Sierra. The eyedropper tool is only picking up a mixed black whenever
I'm using Illustrator CS5, MacBook Air, macOS Sierra. The eyedropper tool is only picking up a mixed black whenever I sample from a PDF or screenshot image.
Things I have tried:
Restarting computer,
Opening and closing Illustrator,
Updated software to latest (Sierra and latest Java),
Deleted Illustrator preferences,
Clicking the measuring tool & a whole lot of random tools to try reset it,
Opening Photoshop: eyedropper tool works fine there,
Deleted stuff to make more space on hard-drive though have plenty,
Ran my antivirus.
I've outlined it in more detail below for anyone confused with what is happening.
More posts by @Bryan765
2 Comments
Sorted by latest first Latest Oldest Best
Use a Png file. It seems to work. My professor was having this problem in class for his demos, and I found this tread. So when I read him how others had tried troubleshooting it, he came up with the idea of tiring another file type for his image.
Have you checked the eye dropper tool options by clicking twice on the tool's icon? See if the appearance option is enabled and if anything changes by changing the settings
Terms of Use Create Support ticket Your support tickets Stock Market News! © vmapp.org2025 All Rights reserved.