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Jennifer507

: Do first impressions really count? So, i am currently writing something up for a college class. Problem is everything is hypothetical. I need some proof. I believe a first impression on a website

@Jennifer507

Posted in: #Marketing #WebsiteDesign

So, i am currently writing something up for a college class. Problem is everything is hypothetical. I need some proof. I believe a first impression on a website is imperative so that people actually use it and in my case, buy your product or services as well.

Basically I'm wondering has there been any studies that shows how a better web design will increase revenue for any kind of services? I don't just mean selling products like a T-shirt, but labor services as well.

If someone wanted their computer fixed and searched for companies that can do so, will a first impression on the website help them make their decision to use your company? Are there any studies like this? White papers maybe?

Thanks!

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@Kimberly868

A slightly different take on the first impressions. In the UK there have been quite a few stories of "fake" websites selling products/services which are either of incredibly poor quality or don't sell you anything at all.

The royal wedding later this month and 2012 Olympics means the stories are beginning to crop up again.

To bring this round to your question directly, the media in the UK say a few things with regards to first impressions and a site legitimacy - things like a UK based telephone number clearly displayed, a contact address. https being used when inputting credit card details etc.

I think these general principles can be applied here. The general UK public are being essentially told to look for certain things before even considering buying a product/service via a website.

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@Cody1181609

It's a matter of common sense. Its basic human trait that man build their attitude to something/someone in the first interaction they have. There are several factors that lead to this so-called first impression. It's not always look. Its sometime a complex combination of the user experience in interacting with the site or the content itself. For a person who looking for information, what is more important is not design or look, but information itself.

Some of the areas that can help in getting good impression are:


User Experience.
Accessibility
Usability.
Design
Speed.
Content Worthiness


See also:


21 things that influence in first
impression - Vandelay Design
First Impression through design -
UIE
A study published in BBC
First Impression Count

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