: Let tester directly click on web site to report bugs, similar to bugherd? I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment

Posted in: #Testing #Users #WebDevelopment #WebsiteDesign

I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to diigo.com or bugherd.com

Bugherd is designed for this but it is still at an early stage -- too unstable for our production use as of Aug 2011. (Very impressive, though.)

Diigo is not designed for bug tracking. It kind of works but I can't really integrate with our bug-fixing workflow.

Apart from the obvious screenshot->save image->upload image to a bug tracker, are there ways to allow our users to easily point-and-click and input bugs?

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@Sent6035632

SnapEngage lets visitors report bugs directly from the page they're viewing. It's aimed at site owners who want to offer live support, but they have an 'offline' mode which lets users report issues when you're not around. It includes client-side screenshot functionality (requires Java on the client).

You might also consider rolling your own solution by creating screenshots on the client-side using JavaScript, then uploading them to your server when the user posts the report.

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: Let tester directly click on web site to report bugs, similar to bugherd? I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment

More posts by @Karen161

: Is the idea of user registration flawed if we can't provide any real value for it? I work in a newspaper publishing company and currently, all the contents in our site is free and no user

: How would I make something like jQuery plugins subsite? I'm currently creating a website. Part of the website I want people to be able to have their own sub site that they can add content

: Cheap paid mail forwarding service for 200-300 accounts I am looking for a service which can easily forward up to 200-300 email accounts. I am ok with paying a nominal fee . I don't want

: How to tell the world that I'm not an spammer? In this question, I just found out that my website address has been reported as spam, by services like Akismet. However, I'm not really an spammer.

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