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Goswami781

: How to phrase the from field in system generated emails my site sends? I have a community site that sends emails after certain actions like 1) When someone makes a comment 2) When someone

@Goswami781

Posted in: #BestPractices #Email

I have a community site that sends emails after certain actions like

1) When someone makes a comment
2) When someone does something called "suggest solution"
3) When someone makes a comment in the suggested solution which is different from a regular comment.


What I am wondering is what is the best way to make the from field of the email appear?

Right now it is something like

1) comment@sitenmame.com
2) Suggestion.Solution@sitename.com
3) Suggestion.Comment@sitename.com


But 2 and 3 look so strange when receiving the email. What is the nice and professional way to send these?

Thanks!

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2 Comments

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@Welton855

Why not just use a singular notification@sitename.com to simplify management of different kinds of notifications? You can use the subject to specify the content, such as,


"User commented on your question"
"User suggested a solution to your question"
"User commented on your suggested solution"
etc

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@Sue5673885

When you send out the email you can include a display name associated with the email address. Different email clients display it in different ways, but they tend to use the display name first.

So if you send the email from

Sitename comment <comment@sitename.com>


then email clients will often just display

Sitename comment


in the inbox.

So you could use these for the other two

Sitename suggest solution <Suggestion.Solution@sitename.com>

Sitename suggest comment <suggestion.Comment@sitename.com>

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