: Magento not responding to payment gateway notifications fast enough or at all? Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and

Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and then they are getting a timeout error, where the SagePay payment gateway is trying to contact our server to tell it that a payment was successful (or not…) but it cannot contact our server, or cannot get a response from our server in a timely manner, and then the payment/order is being cancelled.

I've raised this question to my hosting company, but all they told me was:

"This is down to the way the software is configured on your server"

This is currently a Magento 1.4.0.1 standard installation as far as payment gateways are concerned. What on earth could this statement mean?

Is there some configuration that I need to do to make Magento listen to these requests and respond properly?

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@Ogunnowo487

I ran into a similar problem with Google Checkout, where Magento wasn't able to process the request fast enough to conform to Google's limits. The answer is upgraded to the best version, optimizing your site where ever you can (nginx proxy passing, setting proper image caching, make sure DB is optimized), and unfortunately if it comes to it getting faster hardware. Good luck!

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@Jessie594

Have you logged into www.sagepay.com/system_monitor to check their network? Also is your SSL up to date?

Update to the latest version of Magento community edition which is ver 1.6.2.0 - Added January 11, 2012 from the www.magentocommerce.com/download
If sagepay is connected with a plugin check with the plugin author if it's a default gateway available from magento check their bug reports for your version.

I would also ask sagepay to tell you what is the exact server header response they are getting

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: Magento not responding to payment gateway notifications fast enough or at all? Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and

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