: Does adding live chat script to a website affect its SEO? I have a client who has added a live chat script just before his /body tag. The live chat script uses WebSockets for communication

@Cooney921

Using live chat application might actually increase your search engine rankings, i.e. it increases convenience (so users are more likely to stay on your site), it might bring more sale, interest, more traffic and a higher website ranking. It's also a good inspiration for creating new content. More you can find here: www.seoblog.com/2014/03/live-chat-website-actually-help-rankings/.

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@Angela700

It's unlikely. The only scenario that I could see where it could affect it is if the chat script caused a big increase in the page load time. Even that would not have had the type of immediate affect you are talking about. Google is constantly updating their index and often make algorithmic changes that could affect the site. I would look at either external factors (google updates) or internal factors other than the script (content or structural changes) that could have affected it.
If you think it was the script, you can always remove it and see if the rankings come back.

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