: Domain renewal/transfer gandi.net I'm in kind of a difficult situation here: I have a domain (a .at domain) and transfered it to gandi.net a couple of months ago. Now it's time to renew my
I'm in kind of a difficult situation here: I have a domain (a .at domain) and transfered it to gandi.net a couple of months ago. Now it's time to renew my domain but when I tried to do the renewal it just said the renewal could not be done online. After that I got an invoice from the nic.at (registry for .at domains) which stated that gandi wouldnt pay any more invoices for my domain. I can't access the domain over the gandi.net website so I cant change any dns/whois information. I can't transfer my domain back to gandi since the mail address in the whois was an @contact .gandi.net which doesnt exist anymore since the domain isn't listed anymore in my gandi account.
I contacted the support of gandi and got no answer what so ever(for over 1 week now). The domain is about to run out + I have to pay the invoice from nic.at if I don't have it transfered within the next couple of weeks.
Now my question is: What do you suggest my next step is towards regaining control over my domain? Did anyone experience simular issues with gandi.net?
Thanks for the help guys, I'm desperate for ideas/suggestions
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The only way you are going to resolve this issue is with Gandi's support. I would contact them again. If no answer from them within a responsible amount of time you might be able to contact nic.at and request the admin/tech email is changed to yours so you can move it away. When is this domain due to expire? According to the nic.at website domains drop 28 days after expiry if you do not renew. So a domain back ordering service maybe quicker then opening a dispute with nic.at but carry a risk.
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