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Murphy569

: What should I do after sending a file to print with a typo? After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but

@Murphy569

Posted in: #ClientRelations #PrintDesign #Text

After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but in the design process it was edited and I have misspelt an email address. The client was given proofs and didn't spot it but they haven't received the print version, yet. I feel terrible even though the client is unaware of the issue and may never spot it, but should I email them to explain and offer a discount, or should I wait on them contacting me?

Update: I've contacted my client to notify them of the typo and haven't yet heard back, but feel much better being honest with them. I offered two solutions thanks to the below answers so hopefully this will be resolved soon. Thanks for your input everyone!

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@Jessie844

Make an additional insert. This could be a sticky paper covering the wrong information or in an emergency, just a small piece, like a business card.

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@Cugini998

You need to contact the printer immediately to see if you can make the changes, if it hasn't finished printing.

If it's too late, I would say you might have to bite the bullet on this one. I suppose you could play dumb and hope no one notices, but that's a bad habit to get into and will damage your integrity.

Typos in body text are one thing, but a typo in contact information is much more critical.

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