: What should I do after sending a file to print with a typo? After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but
After sending a booklet to print, after client approval, I noticed a typo that was my fault. The client supplied the text but in the design process it was edited and I have misspelt an email address. The client was given proofs and didn't spot it but they haven't received the print version, yet. I feel terrible even though the client is unaware of the issue and may never spot it, but should I email them to explain and offer a discount, or should I wait on them contacting me?
Update: I've contacted my client to notify them of the typo and haven't yet heard back, but feel much better being honest with them. I offered two solutions thanks to the below answers so hopefully this will be resolved soon. Thanks for your input everyone!
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Make an additional insert. This could be a sticky paper covering the wrong information or in an emergency, just a small piece, like a business card.
You need to contact the printer immediately to see if you can make the changes, if it hasn't finished printing.
If it's too late, I would say you might have to bite the bullet on this one. I suppose you could play dumb and hope no one notices, but that's a bad habit to get into and will damage your integrity.
Typos in body text are one thing, but a typo in contact information is much more critical.
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