: Mailserver at my hosting company is unable to resolve certain domains I am hosting my site on HostGator. The problem is that I can not receive e-mails from some domains. Here is the SMTP transaction

@Sarah324

I cannot post an image as a comment, but I can tell you the problem is on the domain side



Move the mail server from the orange box to the blue one. How you do that varies from host to host. Until your MX record is fixed you can only send mail from an address in your domain to an address in your domain. In case you cant see the image, I used the NSLOOKUP tool at network-tools.com/
UPDATE For Sake of Completeness, your SOA record cannot be empty. See What is an SOA Record? Your MX Record can also not be empty, again look at What is an MX record? Authority records should contain the name and address of the registered owner for the domain. If this is a company, it should be the person at the company who pays the monthly invoice, along with the web master's mailbox. Additional records should be used for subdomains etc.

UPDATE 2
That would be correct, since the domain record can only be edited at Host Gator's Control Panel for said domain. Host Gator can say it is on the domain side, as they are not in charge of updating your records, but they are notorious for not telling you to update them. GoDaddy and some of the more reputable ones make it Mandatory. See my domain record. As a courtesy, my host, put their email in my SOA, that way, if they can fix the issue they will, and will notify me afterwards. If the issue is on my end, the host will issue a support ticket from the inside out (From them to me) and will pester me until it is closed.



No disrespect intended, but when you pay prices starting as low as 3.96/month, what kind of support do you expect?

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